Tableau Upgrade Desktop 10.1: A Troubleshooting Guide

Are you experiencing issues with upgrading Tableau Desktop 10.1? You're not alone. Recently, I faced a similar problem when trying to upgrade my own desktop version. It turns out that the uninstaller isn't the culprit after all – the issue lies elsewhere.

The error message 'Package name is Tableau Desktop' suggests that the installer still thinks there's an older version of Tableau installed on your system. To resolve this, you'll need to clean up the /Library directory as mentioned above.

I've also encountered a similar issue when trying to install Tableau Desktop 10.2 via Self Service. The error message 'This is JAMF log: Installation failed' indicates that there's an issue with the installer itself. To troubleshoot this, you may need to package Tableau Desktop 10.2.1 for distribution and try installing it again.

In my work environment, I've encountered users who want to downgrade from Tableau Desktop 2020.3 back to Tableau Desktop 10.2. While it's understandable to want to go back to a previous version, the uninstaller can be finicky at times.

One possible solution is to manually create a new directory and grant permissions using the `mkdir` and `chmod` commands. For example:

```

mkdir -p '/Library/Preferences/FLEXnet Publisher'

chmod -R 777 '/Library/Preferences/FLEXnet Publisher'

```

Tableau Desktop 10.2.1 installer package is available for download, but it's essential to carefully examine the contents before deployment. Unfortunately, Tableau's installer can be quite convoluted, with many embedded scripts that may not be user-friendly.

In my experience, deploying the installer package to a logged-off computer results in a messy installation process. To avoid this, take the time to inspect the installer package and ensure it's free from any issues before deployment.

If you're facing similar problems, I recommend reaching out to Tableau's support team for assistance. They can provide more tailored guidance specific to your situation.

Upgrading Tableau Desktop 10.1 can be a frustrating experience, but with the right troubleshooting steps and a little patience, you should be able to resolve any issues that arise. Remember to clean up your /Library directory, package Tableau Desktop 10.2.1 correctly, and inspect the installer package carefully before deployment.

Tableau upgrade desktop 10.1