Frustrations with Fitbit Connect Download for Windows 10

As a loyal Fitbit user, I was excited to upgrade to my new Fitbit Alta HR. However, the experience has been marred by difficulties in downloading and installing the Fitbit Connect software on my Windows 10 laptop. The plastic band on my old Fitbit broke, and I had to purchase a replacement. But what's even more frustrating is that I now have to buy yet another item – the USB cable – to make my new device work.

I recall researching Fitbit's compatibility when I first purchased it, and they claimed it was compatible with Windows 7. While I may be mistaken about this, it's still disappointing that the company doesn't provide a dedicated program for Windows 7 users. My state has laws governing implied merchantability, which require products to meet advertised claims or offer full refunds if they don't.

I believe Fitbit should take responsibility for making their software compatible with older operating systems like Windows 7. They made an advertising claim, and it's only fair that they provide a solution that meets those promises. Instead of directing users to third-party websites, which may pose security risks, I think Fitbit should host the download on their own corporate website.

During the installation process, I encountered several issues. At one point, the app asked me to insert something resembling a USB plug, but there was no 'next' button to progress. When I tried to sync and attach my USB cable, I got stuck at an instruction that told me to 'insert dongle.' What dongle? All I had was a standard USB charge/connect cable.

After some trial and error, I managed to download the Windows app from Fitbit's official link and install it successfully. While I'm relieved that the issue has been resolved, I still believe that Fitbit should provide better support for older operating systems and take responsibility for ensuring their software meets advertised claims.

In conclusion, my experience with downloading and installing the Fitbit Connect software for Windows 10 has been frustrating and time-consuming. I hope that in the future, Fitbit will prioritize compatibility and user experience to avoid similar issues.

Fitbit connect download for windows 10